Returns

 

Delivery & Returns

Delivery

All items are sent via Royal Mail 48 hour tracked or next working day delivery depending on your selection. Orders must be placed before 4pm in order to be shipped for next day delivery. Any orders received after 4pm will be shipped the following working day.

 

Returns

Should you wish to return your item you can do so within 14 days of your order. Please note that sale items are not eligible for returns.
The item must be in its original condition, with all labels, accessories and packaging returned to us.
You must send the item back via a trackable method and you are responsible to cover the cost of the returns, this is so that you can keep an eye on where your parcel has been.
All returns are to be sent to Henbie Ltd PO Box 12315, Brentwood, CM14 9PS. Upon receipt of your return we will send an email to let you know that it has arrived safely. Refunds issued via the method you paid and can take up to 14 days to appear on your account. We will notify you as soon as the refund has been issued. Should you not have your refund within this time please contact us and also your payment provider and we can look into it for you.